Shipping policy
Shipping fee:
Lets face it! There is no such thing as fee shipping. Either sellers charge shipping fee or you add to the product and pretend its free shipping.
Rather than keeping shipping fee concealed and adding to the product cost, we prefer to disclose it so customers can make informed decision. Also we find it not fair for our local customers who pick items from warehouse to pay concealed shipping fee.
Our shipping cost is very reasonable specially when heavy freight up to 700 lbs are shipped to home delivery with liftgate.
Shipping is free for all orders. Except the ones in special section- which is under warehouse sale. Items shown can be purchased online but if local sale - they can decide assembly, shipping or pick up. More discounts are available for local pick up sales.
Safe and secure shipping:
Due to weight and size, most of our items do not qualify for small package FedEx or UPS home deliveries. So we ship most our items palatized which is safer and reach your safe.
ADDITIONAL SHIPPING APPLIES ONLY TO LARGE SINGLE FURNITURE ITEM– ** We may quote you with additional charge if your purchase is limited to the largest table available on the website only without any chairs, that said, not a set but just any large table or sofa. Thus any single item can be charged according to the packaging size that lies only on the pallet.
During busy seasons, retail freights leave our warehouse within 3 - 4 business days and delivered 5 to 7 days after shipped. Custom orders takes longer to ship. Once shipped we will share tracking number with you. Freight companies will contact you to schedule delivery. At this time you have option to select a day of your choice from Monday through Friday to accept delivery. Shipping company can hold freight up to 5 days at their terminal.
If you can not accept delivery during next couple of weeks please let us know so we ship your furniture according to time.
We work with top trucking companies including ARC, FedEx Freight, Forward Air, Estes to transport our furniture.
It is highly unlikely that the freight will get any damage. Still in case of unlikely event if you find any damage to the box etc please make a note on delivery Bill of lading carried by delivery person, and keep copy of signed copy. You will have 48 hours to report concealed damage. In case you fail to report damage in written to the delivery person, you will be responsible for filing the claim with the freight company. Please Email us at sales@mcgillteak.com for more information or just call 1-888-588-5515.
